Lifetime Guarantee

We are so confident in the quality of our products that we offer a lifetime guarantee against any defects in materials or workmanship. If the stitching comes undone or the leather rips, we’ll repair or replace it free of charge.

What’s Covered

All our products are covered, including wallets, bags and straps, against any defects in materials or workmanship. For example, if the stitching comes undone on a wallet, we will happily repair the stitching or if a flaw in the leather causes it to rip or break, we will happily replace the item free of charge.

What’s Not Covered

We want you to enjoy your purchase as much as possible, and they will withstand the harshest of uses. However, we can’t cover normal wear and tear in this guarantee arising our of daily love, such as when you sit on your wallet (this causes undue stress to the stitching) or if a hole develops in a bag where your tripod has been rubbing the leather thin, or due to water damage. As the leather we use is a natural product it will have small scares and marks on the leather,
this is normal and not considered a defect.

How To Make A Claim

To make a claim under this guarantee, just email us at info@ortler.uk with full details about the fault/defect, with photos if you can (this helps speed up the process) and we will get back to you ASAP.